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Routine Appointments

We operate a booked appointments system. Any registered patient may ring reception on 0208 6746376 to make an appointment. The best time to call is from 6am when the appointments are released.

Both face-to-face and telephone appointments are available. You may find that your problem can be dealt with over the phone. If you think this is the case, book a telephone appointment by calling reception from 8 am and holding to speak to a receptionist.  

There is also a 24-hour automated booking service - make sure that we have your correct telephone number so that you can use this service.  

Please be on time for your booked appointment. If you are late for an appointment you may be asked to re-book.

If you need to cancel your appointment you can call 0208 6746376 to access our 24-hour service but please give us as much notice as possible so that your appointment may be offered to other patients. 

All appointments are 10 minutes long. If you have more than one issue you may need to book a double appointment or re-book another appointment to avoid excessive waiting times for other patients. Your 10 minute appointment slot includes the time it takes for the doctor to write up your medical record.

You can also book an appointment online. Click the link below for further information: 


Emergency consultations

If you are suddenly taken ill and cannot wait until the next available routine appointment, please phone the surgery during opening hours and explain your situation to the receptionist who will advise you of the best type of appointment dependent upon your circumstances.  It is best to do this in the morning so we can find the time to accommodate your request.

If the emergency occurs when we are closed and you need ohto speak to a GP, please call the out of hours service SELDOC on 0208 6939066.


Chaperones

A chaperone is a trained member of staff who can accompany a patient as an impartial observer into their consultation. 

They can provide emotional comfort and reassurance and can provide e support if an examination is required. 

You may want to request a chaperone to accompany you if: 

- you are concerned about your consultation

- you would like a third-party observer

- your GP has suggested a chaperone accompany you.

If you would like a chaperone, please ask at reception when you check-in for your appointment.

 

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